Afraid to Negotiate? Check out our step-by-step guide.
Most of us have been raised to look at what’s being offered and then either take it or leave it. Well, that is easiest route for sure. But let’s say that you feel that you’re being treated unfairly by your insurance company or by someone that you’ve contracted services with. Perhaps simple acceptance of the situation may not be the best way to go.
Step I. Realize that the best resolutions are the ones where both parties win. So, whenever possible make this the focus of your negotiations.
Step II. Do your homework ahead of time. Research the organization that you are researching. Understand their lingo and what your rights are. If you are planning to sign or have signed a contact, make sure to read over it at least three times carefully.
Step III. Be aware that most front line staff are NOT empowered to negotiate with you and if they are their decision making power will probably be really limited.
Step IV. Be prepared to receive at least one or more NO answers before you will reach that win-win sweet spot. Don’t assume that they will give you the keys to the castle without some back and forth negotiation. Structures are put in place to make you work for better deal than their typical customers receive.
Step V. Remember, it all about the dollars when it comes to negotiating with for-profit businesses. So, try to put yourself in their shoes and think about at what point holding out on the customer will cost more than just giving the customer a break. Remember, an organization’s reputation is highly valued because of it’s ability to attract future customers and income.
Step VI. Be polite, but persistent. The calmer you are as you escalate your negotiations up the line, the more seriously you will be taken. Remember, think about what the view looks like on the other side of the desk and figure a way to a win-win solution.
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